Shipping and Returnsㅤ

We strive to process and ship all orders within 1-2 business days. Delivery timeframes may vary based on your location and shipping method, and we cannot be held responsible for any delays caused by shipping carriers. Please note that we do not ship on weekends or major holidays.

 

Once your order has been processed and shipped, you will receive a shipping confirmation email with tracking information. Please note that tracking information may take up to 24 hours to update.

 

We offer a variety of shipping options, including standard and expedited shipping. Shipping rates are calculated based on the weight and size of your order, as well as your location. We do not offer free shipping at this time.

 

We offer international shipping to select countries. Please note that international orders may be subject to additional taxes, duties, and fees, which are the responsibility of the customer. Delivery timeframes may vary based on your location and shipping method, and we cannot be held responsible for any delays caused by customs or shipping carriers.

 

Please ensure that your shipping address is accurate and up-to-date. We cannot be held responsible for any delays or additional fees caused by incorrect shipping information. If you need to update your shipping address after placing an order, please contact us as soon as possible.

 

We take great care in packaging and shipping our products to ensure they arrive in good condition. In the unlikely event that your order arrives damaged, please contact us within 48 hours of delivery with photos of the damaged product and packaging. We will work with you to resolve the issue as quickly as possible.

 

If you need to cancel your order after it has been shipped, please contact us at order@meilanjewels.com as soon as possible. We cannot guarantee that we will be able to cancel the shipment, and you may be responsible for any shipping fees or return shipping costs.

 

We do not ship to P.O. boxes or APO/FPO addresses. Additionally, some products may be restricted from shipping to certain locations due to local laws and regulations. If you have any questions about shipping restrictions, please contact us before placing your order.

responsible for any delays or additional fees caused by incorrect shipping information. If you need to update your shipping address after placing an order, please contact us as soon as possible.

 

We offer unique and one-of-a-kind pieces that are carefully crafted and selected with the utmost care. Due to the delicate nature of these products, we are unable to accept returns or exchanges. However, we encourage you to take advantage of our live viewing appointments, where we can show you the item via live feed before you make the purchase. This allows you to make an informed decision and ensures your complete satisfaction with your purchase.

If you are interested in scheduling a live viewing appointment with us, please send an email to hello@meilanjewels.com, and someone will be in touch with you within two business working days. 

Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.